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AI News · 27 Mar 2023 18:40 WIB

Custom Chatbot for Travel Industry: Benefits, use cases and development guide



Custom Chatbot for Travel Industry: Benefits, use cases and development guide Perbesar

Travel Chatbot Templates Conversational Landing Pages by Tars

chatbot for travel industry

By using intelligent chatbots to respond to traveller enquiries, your business can concentrate on other areas of opportunity such as mapping out plans to increase repeat business and gaining loyalty for future travels. From sending a boarding pass to choosing seats, a chatbot can automate the entire check-in process, creating a more streamlined and less stressful travel experience for the customer. Chatbots can engage customers in various languages, instantly broadening your reach without the logistical nightmares of multilingual human support. A quick response is often the difference between a conversion and a lost customer. Chatbots can instantly answer queries, dramatically reducing the time it takes for a potential customer to move from consideration to booking. By choosing Engati, you can leverage its comprehensive features, personalized interactions, and user-friendly platform to enhance your travel business and set yourself apart in the industry.

chatbot for travel industry

TBO Holidays integrates Engati into their system to automate queries around bookings, cancellations, plans, etc., handling 90.4% of questions and handling more requests to further increase customer engagement. Chatbots are computer programs capable of communicating and conducting conversations with humans through chat interfaces. They use Artificial Intelligence (AI) and Natural Language Processing (NLP) to do so, and are integrated with websites or messaging apps. With technology continuously evolving, it should come as little surprise that its applications within the travel industry evolve too. In the following articles, we piled up more innovative technologies in today’s travel and tourism industry. You need to consider many different factors when selecting the best AI chatbot for your specific needs.

Why should businesses implement travel industry chatbots?

Travel chatbots are on-call 24×7, 365 days a year, to resolve simple customer queries. This constant availability enhances the customer experience in any industry. The bot can identify trigger words from the query and use them to carry out a customer’s search. A helper who can be asked any question, who can be asked to service any request, and who can potentially give customers exactly what they want.

chatbot for travel industry

This solution significantly improved response times, reduced agent workload, and boosted customer engagement. Harnessing the power of data, your travel chatbot along with the power of generative AI becomes an expert recommender, suggesting flights, hotels, places to visit, things to do, and even acting as a virtual tour guide. In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Chatbots can also be used to collect feedback from your customers by automatically sending reminders urging them to write reviews and submit ratings for your services.

How to create a chatbot for a travel business?

Expedia’s chatbot is available 24 hours a day to help customers answer their questions and will quickly connect them to a live agent in the event that their question goes unanswered. Customers can cancel their bookings through the chatbot app and find out the status of their refund. Expedia has a chatbot that lets customers manage their bookings easily, check dates, and ask about a hotel’s facilities. Naturally, the bot requires users to sign in before showing them their details. When customers have already made their booking, they may be open to related products such as renting a car, package deals on flights and hotels, or sightseeing tours. Chatbots can recommend further products and increase profits for the company.

  • This is important so that customers can understand the limitations of the chatbot and the type of information they can expect to receive.
  • Before you create your first bot, it’s important to know why you’re building a travel chatbot.
  • Let’s take a glance at the top benefits of integrating AI chatbot features in travel apps (Android/iPhone).
  • To create a custom chatbot you need to hire a development team, including front and back end developers, designers, QA engineers, and project managers, who will work on your project.

By leveraging advanced capabilities like GPT-4, the interactions will become more efficient as the responses can be tailored to address customers’ inquiries precisely. The AI system is capable of understanding complex queries that involve multiple questions or requests and can deduce the intended meaning of incomplete or misspelled sentences. Travel chatbots can facilitate everything from hotel reservations to flight bookings. They can pull data in real-time, help users navigate through options, and even manage changes or cancellations. Travel companies that have installed chatbots can plan a trip for their customers in no time. A business can show all the places to visit and things to do in a single carousel for customers to select the activities and places that they want to visit.

Conversational AI with no need for data training

Through integrated AI capabilities chatbots can provide a better customer experience with automated measures and plan a desirable vacation to any destination in mind. In conclusion, the utilization of Generative AI in the Hospitality and Travel industry has already brought significant advancements in enhancing customer experiences, streamlining operations, and fostering convenience. Generative AI integration has enabled personalized travel suggestions, real-time language translation, itinerary planning, entry requirement assistance, and much more.

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